Got a question or need to get in touch with us for some reason? Fill the form here with your queries and one of our support team member will be with you as soon as possible. Alternatively, email us directly on email@example.com.
People usually ask these
Once your order is received & shipped, it becomes impossible to cancel it. In this case, you can choose to either keep it or return it after you receive it. On the other hand, if it hasn't shipped yet, simply send us an email & we'll cancel the order for you & process your refund.
You can check the status of your order by visiting our "Track My Order" page. Alternatively, we send you email updates with regards to the status of your order(s). If you haven't received this, please send us an email & we'll get back to you with the details as soon as possible.
Please allow 2-5 days for your order to processed and shipped. Our fulfillment centers are located around the world and speed at this stage is dependent on the number of orders they have to process on any given day. Overall, all shipping is dependent on a number of factors that may or may not be within our power to control. So, please allow up to 2-5 weeks your order to reach you. Sometimes, depending on your location relative to our warehouse, your order might get to you in less 3-5 days.
Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship directly to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible. Also, our relatively cheap to free shipping means we have to use discount parcel companies that we trust will get your orders to your door as fast as possible.
Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other. For more information regarding this, please do not hesitate to contact us at firstname.lastname@example.org