We want you to love what you ordered. If you do not, you have 30 days from delivery to request a return or refund.
How to start a return
- Email info@necesities.com with your order number and the reason for the return.
- We will reply within 24 hours with return instructions.
- Please do not send items back without contacting us first, as returns go to a different address than the one that shipped your order.
Conditions
- Items must be unused and in their original packaging.
- Hygiene products (for example personal care items) can only be returned unopened.
- Return shipping is paid by the customer unless the item arrived damaged, faulty or incorrect.
Damaged, faulty or wrong items
Send us a photo within 7 days of delivery and we will send a free replacement or a full refund. You will not need to return the item.
Refunds
Approved refunds go back to your original payment method within 5 to 10 business days.
Your rights under consumer law in your country (for example the NZ Consumer Guarantees Act, Australian Consumer Law, or UK consumer rights) are not affected by this policy.